Inverness Walnut

Return & Refund Policy – 7 Days

We want you to shop with total confidence. If for any reason you are not satisfied with your product, you may request a return within 7 calendar days of receiving your product.

✅ Return Window

You have up to 7 calendar days from the delivery date to request a return or refund.

Requests made after this period unfortunately cannot be accepted.

📦 Return Conditions

To be eligible for a return, the product must:

Show no signs of excessive use

Be in perfect condition

Be returned in its original packaging

Include all accessories (cables, tags, manuals, etc.)

We reserve the right to refuse returns that do not meet these conditions.

💳 Refund Process

Once we receive and inspect the returned item:

Refunds will be processed within 7 business days

The refund will be issued to the original payment method

You will receive an email confirmation once your refund is approved or rejected

If you paid by credit card, it may take additional time for the refund to appear depending on your card issuer.

🚚 Shipping Costs

If the item has a manufacturing defect, we will cover the return shipping cost.

If the return is due to personal preference or change of mind, return shipping costs are the customer’s responsibility.

❗ Defective Product

If your product arrives defective:

Contact us immediately

Provide photos or videos showing the issue

After review, we will arrange a replacement or refund

📩 How to Request a Return

To start a return, please contact our support team with:

Full name

Order number

Reason for return

Photos (if applicable)

Our team will reply with the next steps.

Your satisfaction is our priority.

We are committed to providing a safe, transparent, and risk-free shopping experience.